Customer Relationship Management (CRM)

Our CRM aplications are focused on smaller and medium companies and these solutions are mainly dedicated for project and customer management. It is mainly based on on-line web interface, but by the bigger solutions, like eshops, is CRM a part of the whole company information system (ERP).

Always, we´re searching for the best solution for the customer based on the detail analysis and customer´s demands on the future use.

Note: ERP (Enterprise resource planning)
integrates internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, CRM, etc. ERP systems automate this activity with an integrated software application. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders.

CMR – what is it good for?

• Customers management
• Personalization of customer´s profiles and groups
• Clients management
• E-mail management
• Management of marketing campaigns
• Service communication
• Call centrum
• Loyalty programme management
• Business management support
• Automatical storage

Which benefits will bring CRM to company?

• Perfect summary/report of employee´s work and activity
• Perfect summary/report of all projects in company
• Information know-how in one place
• Your company will not loose all information about customers, projects etc. because of fluctuation
• You can present some details and information from your CRM through webpages

Which benefits will bring CRM to employees?

• Easy management of communication, information, projects and objectives
• All information about customers in one place
• Possibility to save here all important company files

Which benefits will bring CRM to customers?

Companies which are using information system including CRM are able to easily organize their work, projects and communication with clients. These companies are able to find really quickly possible problems or weak steps in the production process and solve them in the rihght time.